| Address: Gurugram, Haryana, India |
Date : 14 June 2024
Flight no : SG842
Time : 5:10 PM
PNR : IKZ94B
Passenger : Pranai Gurung
Boarding from : Bagdogra to New Delhi
I had one carryon bag which had some gift that was fragile. The carry on bag weighed about 10kg and it was well within the limit as far as size was concerned. I had a backpack. I am a working musician and we usually carry our guitar as carryon and a small backpack. So thinking that it would not be an issue, i did not check in at the counter and went straight to boarding. Two gentlemen at the boarding gate in Bagdogra asked me to step out and said that they needed to weigh my bag. I said fine and then they said that I have to pay 3600 for my carry on. I said they could take in to the checkin or give it to the crew at the gate (usually articles like guitar / baby trolley / etc ). I explained to them that I take my guitar along with me which probably weighs about the same.. I requested them to charge me 1800 for 3kgs extra but they said if you don't pay then we wont let you in. I also said sorry and I did know that an extra 2 -3 kgs would mean a lot of money (3600).
I have travelled all over the world with my band and I have never ever come across such a cold and rude personnel with zero attention to who they are dealing with. Its not that I was doing something wrong or escaping the time in the arrival carousel. I simply was not aware that it would cost that much and also that for extra 3 kgs or so.
I would request you to kindly check with the airline and see if i can get any refund on this cause its simply absurd that I was just carrying a 10 kg carryon bag that costed me 3600.
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