| Address: Kishanganj, Bihar, 855107 |
Pnr gei47x
Blr-del-ixb
I prebooked a meal for this flight for the passenger rahul jain through spicejet mobile app.
*1st thing is that it doesn't show as in which sector i will be provided the meal, i. E. Blr-del or del-ixb.
*2nd thing is that it doesn't show any option, just shows as veg meal, what will be provided is not described.
*3rd thing is that, i was given southern delight in the morning for blr-del flight, i request the crew to deliver veg mean (Paneer methi malai) available between 11:30-15:00hrs, and they acknowledged the same and told me that they will update the new crew member about this.
*4th thing is that when asked, i was given the same southern delight (Vada sambhar, upma) which i refused to accept as i was waiting for gourmet delight. The crew members told that they don't have any idea about this but also told me that tbey will check if it is available.
*5th and the most important thing is that, after that, nobody came to me and told anything about the availability or non-availability of the food.
Now, i want a full refund plus rs 227/- which i spent to quench my hunger at bagdogra airport as i was heavily hungry.
This mail went long because i wanted to make all the points clear. There was miscommunication between your crew members and i suffered from hunger, acidity, etc.
Now see, what you can do?
And get back to me at the earliest.
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All times have to be stated in 2 documents
1. the boarding pass
2. e-ticket of 13 digits
3. receipts for meals
Such documents are absent.
If you do not know how to submit the complaint, what you are entitled for,
yoi need to submit a simle claim to the aircarrier firstly.
The air carrier has 15 days either
- to compensate or
- to issue the other decsion
following the receipt of the correct complaint.
Note, it is usless to request the same subject matter more than 2 times from the same service provider.
All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expences for legal assitance can be:
-- government fees [from 100-200 ruppes ],
- legal fees for assistance of a lawyer or of legal professional [ from 4000 rupees till 8000 depening upon the complicity and length].
The court shall award the reasonable compensation, related losses, paid fees.
I am not associated with the above service provide or with the air carrier, who
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@