Spice Jet Airlines — Refund

Address: M 32 Ashirwad complex Bhatar road Surat

Our pnr no.Ugk46x is till date not received full refund this pnr no. Journey date 10 april, this date not operate this flight so we request airlines refund but airlines not refund my amount and says this amount use only this passenger for one year
but we require refund so do the needful