Spice Jet Airlines — refund given in the credit shell which is of no use.

Address:

82,Shivam apartment,sector-15, Rohini

I have have booked flight ticket for my parent on 15 april 2020 but flight cancelled by airlines due tonation wide lockdown situation. Airlines refunded the amount on credit shell for same passengers. Which is of no use since my parents will be not able to travell in future due to medical condition. Also ministry of aviation strictly instructed the airlines to refund full amount to original payment mode not in credit shell. But the airlines still now didnot refunded the amount. Booking amount was rs5348 but amount refunded on credit shell is rs.4894.