Apr 21, 2020
Complaint marked as Resolved Sir,
Spice jet send me below mail for refund of amount on flight cancellation but cleartrip ( travel agent) not refund any amount to me.
Dear Ms. Parashar,
PNR No.:S9HJXS, VCMSXJ
Greetings from SpiceJet
This is concerning your below email.
We would like to inform you that we have already initiated INR 2862 and INR 2997 towards the same travel agency account dated 15 Mar 2020 respectively.
You are requested to please get in touch with the respective travel agent(Cleartrip Travel Services) to claim the refund.
Also, note that the refund shall be as per their terms of the contract.
Further, we have reviewed your concern and regret to inform you that we would not be in a position to consider your request for the cancellation fees waiver.
Assuring you of our best attention at all times.
Thanks & Regards,
Ruchika Sharma,
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: custrelations@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
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