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SRM Transports Complaints & Reviews

www.srmtransports.in
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Updated: Jun 24, 2021
Complaints 159
Resolved
8
Unresolved
151
Bad 😕 It seems that SRM Transports has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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SRM Transports reviews & complaints page 8

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V
Vijay Bala
Jun 28, 2015
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Good maintenance - seat No 13/14w

Address: Tirupur, Tamil Nadu

K/a :SRM manager Dear sir, Once again my sincere thanks for your great and prompt service during our happy journey in your travels. As service part /timing part are so good also we faced some problem while sitting on the seat some basic requirement are not in proper condition hence we request to take the necessary steps in order to satisfy our customer accordingly. Please find the attached photos. Traveling time :today from chennai...
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Samsunjeffri
from Mahbubabad, Telangana
Jun 23, 2015
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Poor Customer Service.

Address: Chennai, Tamil Nadu

My friend booked a ticket with SRM for me on 19th June 2015 for travelling from Chennai to Trichy.My friend made a mistake from my end while booking the ticket. he didn't choose my gender properly, so instead of male, He booked the seat as female. I fully accept this mistake from my end. But the Bus operator did not let me travel on the date. They did not even let me take any other seat on the same bus or any other bus leaving that night..They...
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babuc1978
from Chennai, Tamil Nadu
Jun 10, 2015
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Driver misbehave to the passenger

Address: Bangalore, Karnataka

Velankanni to Bangalore Route. Traveled on 30th May from Trichy to Bangalore. Boarding at Mayas Hotel Chatram Bus stand at 11:15 PM. Driver Mobile: [protected]. Mgr Mobile: [protected]. Called manager to confirm the boarding point at 10:59 PM. Driver called around 11:24 pm and ordered me to come to another location to catch the bus. When I asked why, he started to shout and used bad words and said I'll kick you when you catch the bus. I...
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shaaha85
from Bengaluru, Karnataka
Jun 1, 2015
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Unable to travel due to overheat

Address: Chennai, Tamil Nadu

On 31st May 2015 I travelled from Tirunelveli to chennai Dep.time 10:45 PM. seat number : L11, L12 sleeper AC with family. Our seat was above the engine and we baked like chicken in a AC bus. I complained to Driver and didn’t get proper response and they ask me to complained with SRM. I was with family and kid, we paid huge money for my Kid comfort travel and we ended up with disaster....
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V
Vivek20roja Vivk
from Coimbatore, Tamil Nadu
May 26, 2015
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rash driving

Address: Bangalore, Karnataka

Hi sir, On 26th of may(yesterday), travelled from Bangalore to madurai in tuticorin bus...(Ac sleeper) from kalasipalayam Bangalore @ 7 45 pm... Slept on last seat... He drove very harshly... Even passengers next to me all shouting... For me full of back pain... Its very difficult to travel under this kind of drivers... Normally I prefer SRM compared to other travel... But in future I don't knw ...any how... Thank you......
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Athi Narayanan
from Bengaluru, Karnataka
May 25, 2015
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failing of travel

Address: Tirunelveli, Tamil Nadu

my wife and son booked ticket at redbus on yours travls on 23/5/15 from chennai to tenkasi boarding point at perunkulathur the bus time was 8.15pm on 24/5/15.and those come to yours office at 8.15pm and inform yours travel agent and yours travel agent not taken any action and those wait for 9.15pm yours agent say that the bus was gone, yours agent was not phone call to passengers, i speck to yours agent this problem he was not taken any action...
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Prasath Babu
from Chennai, Tamil Nadu
May 21, 2015
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Delay for 2 Hours and waiting in road

Address: Chennai, Tamil Nadu

Hi Team, We have booked tickets from Attur to Chennai at 21st May 2015.Boarding time 12.00 Am.we are almost waiting for more than 2 hours in road.No safety..I checked this with other people and this is happening very frequently to all..You guys treating as customers or anything else.Think how we will be standing in midnight 2.00 Am in the road for the bus..Very poor pathetic customer satisfaction.. Due to this delay drivers are riding very...
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anand jeyachandran
from Chennai, Tamil Nadu
Apr 16, 2015
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srm the great transport

Address: Chennai, Tamil Nadu

i was traveling SRM VOLVO tenlasi- chennai, on 15.04.2015 around 12.30 midnight bus met with accident but till this time not even a single follow up taken by the srm transport ... i dnt expect this kind of response from great srm...no alternative bus arranged for the passengers ... no followup... no refunded ......
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Krishnan Natarajan
from Chennai, Tamil Nadu
Mar 7, 2015
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NO ALTERNATE PROVIDED FOR CANCELLED SERVICE FROM RAMESHWARAM

Address: Chennai, Tamil Nadu

Worst service.Both my to and fro ticket from Rameshwaram were cancelled in the last minute.In Rameshwaram my bus was at 6.30PM.At 6.15 they said that bus is on the way and my ticket is confirmed.But since bus did not arrive, i called again at 6.45 and that guy burst out laughing saying that Bus was cancelled stating that only 3 tickets were booked..I really got furious and felt stranded.They did not even take steps to drop me at nearest point...
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LeninNair
Feb 2, 2015
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Not allowing to travel on booked ticket

Address: Chennai, Tamil Nadu

I booked a ticket with SRM for 23 January for traveling from Chennai to Trivandrum. The ticket was booked through Redbus and the number is TH2F[protected]ticket attached as support document). I made a mistake from my end while booking the ticket. I didn't choose my gender properly, so instead of male, I booked the seat as female. I fully accept this mistake from my end.

But the bus operator did not let me travel on the...
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Lenin VJ Nair
Jan 28, 2015
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Horrible Behavior From Staff & Not Allowing To Travel

Address: Chennai, Tamil Nadu

Hi, I was trying to travel by SRM transports on 23 Jan 2015 Friday. My ticket number is TH2F89667379. While booking the ticket online through Redbus, I made a simple mistake of not selecting the right gender. So, my ticket was booked as a lady. I never knew the issue and never even thought this would make a big issue for me. When I showed up for the journey, the bus operator did not let me take the seat as that seat and the seat next...
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PrasadBaskaran
Oct 26, 2014
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No Care about passengers when accident on ulundurpet(25.10.2014)

Address: Chennai, Tamil Nadu

i was one of the passenger in in N-138A Tenkasi chennai - 07:00PM SEMI SLEEPER NON AC, boarding from madurai to chennai, in between @ 3pm bus met with huge accident in ulunderpet with a goverment bus. SRM Travels didn't even care about what passengers woulb be after the accident. i have to take another bus to reach chennai and that too worse standing in the bus. SRM travels need to refund my money 550rs for not taking care and for untrained...
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S
sureshgvnd
Dec 23, 2013
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No refund

Address: Chennai, Tamil Nadu

SRM customer service is worst and don’t book online tickets at all. Their cancellation procedure and all very worst. I tried to book a ticked and made a payment as well waited for a logn time without any clue and then I tried again it got booked this time but they reduced amount two times and they asked me to cancel the ticket at last minute. But I got 0 amounts finally. Please don’t use SRM online booking in emergency times....
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V
vairamani9399
from Chennai, Tamil Nadu
Sep 16, 2013
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poor service

Yesterday (15.09.2013) paramakudi to Chennai bus Ulundurpettai your office 2.30 hr holding reason anther bus breakdown after Melmaruvathur again holding 2.00 hr bus change Guduvancheri Chennai reche time 9.00am 16.09.2013 more than 12.00 hr travel so very poor service for SRM...
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prabubsc85
Mar 18, 2013
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Online booking not working

Address: Tamil Nadu

I have been trying to book a ticket in online from http://www.srmtransports.in. And this is the 3rd time I got a failure notice. Everytime it used to happen with this website and even they didnt credit one of the failure amount. It will take around 7 days to credit back the account and think of the 7 days interest will go their account unneccessarily.

This is not a all a good one and this should be taken care ASAP....
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K
karth62
from Chennai, Tamil Nadu
Feb 12, 2013
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Time management and Driver behaviour

Address: Chennai, Tamil Nadu

I booked my tickets in SRM transports, Chennai to Coimbatore. (08.45 Bus) . My pickup point is Chrompet (09.20PM). But i got bus only at 09.55 PM, which is acceptable (may be due to traffic)
Actual time to reach CBE is around 06.30 AM. But i reached by 9.45.AM Had problem with diesel tank of the bus, which is not at all safe for the passangers (ts an AC bus).

On return i have booked already in SRM 08.45 bus to Chennai....
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Ramesh Athi
from Delhi, Delhi
Nov 30, 2012
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Mistreated by your employees

Address: Thoothukudi, Tamil Nadu

I am very disappointed with your service.
I was on the way back to my home from chennai.
Route name: M-175 Chennai Udangudi-09:00pm Mercedes Benz Multi-A
Travel Date: 29/11/12
From:Chennai
To:Udangudi
Ticket No:BB75A05C000
Seat no:14
I vomited in the way. Your employees demanded to clean the bus or pay fine of Rs.500 or Rs.1000. I paid Rs.100 but they refused to get money and snatched...
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Shakkthi
from Mumbai, Maharashtra
May 22, 2012
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Worst time management

Address: Chennai, Tamil Nadu

I booked a ticket on SRM Transports for the travel on 21st may 2012 from Chennai to Coimbatore in A/C Semi Sleeper which started on 8:45 p.m.[21/05/2010] and the company promised me tht the bus will reach Coimbatore by 6:30 a.m.[22/05/2012] and its 9:15 a.m.still i did not reach Coimbatore and i'm still in the bus writing the complaint with my laptop., I have an interview in Robert Bosch Coimbatore at 9:30a.m., now I dont know what am...
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karthik20duke
Nov 4, 2011
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Did not inform arrival of the bus

Address: Chennai, Tamil Nadu

....................THIS IS THE MAIL I HAVE SENT TO THE CUSTOMER SUPPORT OF SRM TRAVELS.......................

I am very dissapointed and frustrated with your service (SRM transports, Perungalathur).

I was waiting in perungalathur on Nov 04 2011 to board the 10.30pm srm volvo bus, in which am going to tirunelveli.

The guy incharge of the perungalathur SRM TRAVELS branch told me that the bus will...
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