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SRM Transports Complaints & Reviews

www.srmtransports.in
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Updated: Jun 24, 2021
Complaints 159
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8
Unresolved
151
Bad 😕 It seems that SRM Transports has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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SRM Transports reviews & complaints page 4

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R
Rinesh Aarya
from Tiruchirappalli, Tamil Nadu
Mar 15, 2018
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refund of amount paid for non-generation of ticket and cancellation of tickets

My name is l. L. Kalyanasundaram. I am a senior citizen aged 69.
2.
Initially, i have booked a sleeper coach through online for my travel from chennai to trichy on the night of 10th march 2018. I have booked a lower berth and paid rs. 756.00 through credit card. Amount deducted from my account but neither an e-ticket nor a sms received from srm transport. Please arrange to credit back the amount in my account.
3.
Further,...
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R
Rajeswaran Kalyanasundaram
from Coimbatore, Tamil Nadu
Feb 23, 2018
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bus timing issues

Address: Thoothukudi, Tamil Nadu, 628215

Hello team,
I have travel hosur to tiruchendur srm transport my ticket no tm3n73767144. On ticket drop time is printed at 6 a. M but it reached at 8.30 am. While checked with driver he replied. We couldn't make it at 6 am it will take 9 a. M. You people inform to office let them change timings in website properly at 9 a. M. So i[censored] changed time passenger s will plan accordingly...
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P
Pragadeesh ss
from Chennai, Tamil Nadu
Feb 18, 2018
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refund for non generation of ticket

Address: 610001

On 17/02/2018 i was trying to book a ticket from chennai to thiruvarur for the date of journey 23/02/2018 seat no 28 but unfortunately from my account amount of rs.602 has been debited and credited to srm transports.

In this case i didn't receive pnr and mail from srm transports. I check through srm website my ticket has also not blocked. I request you to kindly credit the refund amount to my account.

Name pragadeeshbr...
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S
SaravanaPrabhu .U
from Chennai, Tamil Nadu
Jan 29, 2018
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change of srm bus services without proper notification

My ticket goose pnr number - tgbljdxbq0u

I have booked my bus ticket to travel from chennai to thirchendur on 26th jan 2018 at srm transport which scheduled at 9:15 pm mercedes benz sleeper bus.

But on 26th jan 2018 at around 5:00 pm. I got a call from srm transport stating that 9:15 pm mercedes benz sleeper bus is cancelled. Due to this, they insisted me to travel in the ordinary sleeper a/c bus at 7:15 pm.br...
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P
Pon Raghavi
from Vadodara, Gujarat
Dec 30, 2017
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bus late by 3 hrs and not having proper response or intimation to the clients

2 passesngers booked ticket from allepey to chennai. Its so sucking to wait long hours without proper intimation whether bus will be available or not. The response i got from a local staff is bus broke down and mechanic will be reaching the point. Already its 3 hrs late. When does it get repaired and when vl board the bus? Wont the condition of bus be maintained properly before its been sent to usage? I got a kerala manager contact number...
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K
Krishnakumar Ramachandran
from Perambalur, Tamil Nadu
Dec 23, 2017
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worst behaviour _ srm bus driver and cleaner

Address: 627758

I have booked ticket on 21.12.2017 through redbus from vasudevanallur to chennai vide ticket number tkdg41189342.

So today i am waiting for bus in vasudevanallur bus stand from 8.45 pm onwards. After few hours i asked local agency people regarding this bus arrival. They stating that, you are booking ticket through online. So will not help you. Moreover they have not responded. After that 9.16pm i made a call to redbus customer...
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E
Elbin Eldho Benny
from Chennai, Tamil Nadu
Dec 13, 2017
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keeping sleeper seat over engine and not providing enough air circulation

I am having a journey from chennai to kerala on srm bus (Starts @ 8pm) from koyembedu. I am in the l13 seat of the bus. I am feeling so much heat as it is directly above engine and unable to sleep. And there is no proper way of eliminating heat.ac operation is just ridiculous. Remove this seat from the option so that people wont choose it. The worst trip i am having....
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B
Basithemirates
from Mumbai, Maharashtra
Dec 2, 2017
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poor service & worst behaviour against customer

Address: Chennai, Tamil Nadu, 600001
Website: www.srmtransports.in/Mobile/Homepage.aspx

I am waiting for the bus to tirunelveli which is actually come at perungalathur for pick up at 1030hrs but still (1120hrs) it has not depart from chennai but in their website time mentioned to reach tirunelveli which is not at all possible if the bus even depart at 1100hrs none of their staff not picking up the call and not even giving a proper reply and simply saying we don't know keeping on saying in next half an hour bus will come almost...
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A
Amel G RATHAPPILLIL
from Jaleshwar, Odisha
Dec 1, 2017
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bus didn't pick up the lady passenger, who was waiting till morning 1:00 am

Address: Chennai, Tamil Nadu, 600063

Booked a ticket for a lady passenger travelling from chennai to dindigul. Initially when contacting to the srm driver they said bus will arrive soon, but after the intial call they didn't pick any calls after that. We tried all the control number of srm most of them didn't pick up, some who picked were harsh like"we are sleeping dont disturb". The online platform partner abhi bus and myself was trying numerous time to contact the srm driver...
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B
barani0510
from Chennai, Tamil Nadu
Dec 1, 2017
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delay for more than 2 hours and no response for phone calls

Worst ever journey traveled in life time, dated 29th nov, 2017, from chennai to thanjavur-a/c semi sleeper. Nil communication about the bus arrival itself. How do u expect the passengers to stand on roads for more than 2 hours with out any clue if the bus will come or not??? How many calls to all ur contact numbers on earth??? Either the number is kept engaged or not reachable.. Heights of irritation created to the passengers. How can u all...
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C
Charles Robert
from Chennai, Tamil Nadu
Nov 15, 2017
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ticket not booked but money transfer - refund money-reg

Address: Chennai, Tamil Nadu, 600107
Website: www.SRM transports.in

This is for your consideration and action that i have booked a ticket through online sbi to srm transports on 18th september 2017 with ref. No/cheque no.[protected]igacaubnh9 transfer to 4599 for rs.893/- from chennai to uthamapalayam 9.00 o’clock ac sleeper bus, for the travel date: 24.09.2017. The amount was debited from my account, but the ticket was not booked. The amount was not yet refunded to my account.

Again i tried...
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A
Archana Gugan
from Tiruchirappalli, Tamil Nadu
Nov 11, 2017
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poor bus quality

Address: 600041
Website: www.srmtransports.in

I traveled from chennai to erode on 10th nov 2017 in srm travels ac sleeper. Vehicle number : py01ce3749
Ticket no: tkc[protected]
Pnr: rba519a5d
Travels: srm transports
Departure: 08:35 pm nov 10, 2017
Seat numbers: u29
Total fare paid: rs.861.0

Starting with the staff who talks on the phone regarding the pickup point was yelling over the phone whoever makes a phone call. Next the bus...
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R
Ravi0601
from Manjeri, Kerala
Oct 29, 2017
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worst behaviour of bus drivers:"are you eating food or anything else" said by driver.

Address: Ernakulam, Kerala, 682024

Srm transport bus drivers welcoming passengers with bad words. "are you eating food or anything else" said by driver. The situation was difficult to that male passenger. Instead of on time, bus reaches the boarding point few min early. When the passenger called the driver, he told already reaches the boarding point. Waiting for the passenger and scolded him to come fast. Passenger replied that he just few meters away from the boarding point....
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A
Arunkarthi
from Coimbatore, Tamil Nadu
Oct 27, 2017
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refund amount rs 1400

Address: Chennai, Tamil Nadu, 600094
Website: karthikeyan.v@srmtransports.in

Dear sir,
I have booked ticket on 11/10/2017. Ticket confirmation is failed but amount has been debited my account. More then a week i have followed no proper response contact person mr. Raghu and karthick. Raghu is attend the call but not giving proper answer. Mr. Karthi not replying the mail or call. Please raise the top leave compliant. Please re credit my fund and give me a proper solluction....
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A
Abilash Sanalkumar
from Chennai, Tamil Nadu
Oct 19, 2017
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refund amount

I have booked a ticket from chennai to nagercoil on srm website and cancelled the same ticket on 26/09/2017. The refund amount has not yet credited to my account. I have tried contacting them and no reply from their side. Really fed up with the service and have mailed the person who has been in charge of payment section but so far no reply from their side. My pnr no:wba427fc9 (Chennai-nagercoil)....
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S
Sharath Balaji
from Coimbatore, Tamil Nadu
Oct 16, 2017
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worst experience

Address: Chennai, Tamil Nadu

Unable to contact srm travels..no one is responding properly .worst experience
Perungulathur office person didn't respond properly and no office of srm transport is answering a call .
I faced many difficulties with srm transport.thus i concluded not to book srm transport hereafter .pls don't book srm travels they will give you the worst experience and during travel when asked to reduce the temperature of ac there was no proper...
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K
Karthick V K
from Chennai, Tamil Nadu
Oct 9, 2017
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worst travel experience in my life

I had an official trip from chennai to tirupur (A/c sleeper). But inbetween bus got breakdown and we need to change of busses. New bus what they given won't go tirupur. It's a coimbatore scania (A/c semi sleeper) that too in last seat. The respective person are not giving proper response. I had booked the ticket and payed for tirupur. But you went only to coimbatore....
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M
Mrinal Jyoti Kumar
from Bengaluru, Karnataka
Sep 30, 2017
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services and behaviour of the bus staff

Address: Bangalore, Karnataka, 560068

There are many complaints about the services of srm transports.
1. Firstly the bus arrived at 12am, however the scheduled departure was 10:45pm. A total of 1.5 hours delay.
2. Secondly after the late arrival of the bus, the bus staffs behaved inappropriately and forcefully pushed my family members from the running bus and too he didn't stop at the said venue.

This is unacceptable and i literally want to express...
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V
Vidhu Krishnan
from Lakshettipet, Telangana
Sep 27, 2017
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poor quality service

I had a terrible journey at srm ac sleeper in trivandrum - chennai trip. The bus provides all the information such a wify, charging plus facility, air condition etc.. But none of them r available as some technical problem is going on as per the excuse mentioned by the vehicle staffs.. When u mentioned about the discomfortness the driver don’t even mind of hearing what i’m saying and he argued to me go back to my seat. Suddenly the other...
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P
Packianathan Subramanian
from Perambalur, Tamil Nadu
Sep 27, 2017
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ticket booked through online on 26/09/2017 _ the ticket amount rs.872/ transferred but no ticket booked

Website: www.srmtransports.in online ticket booking portal.

Date of ticket booked - 26/09/17
No. Of ticket - 1
Ticket fare chrged - rs.872/-
Name of the passenger : packianathan s
Date of journey : 27/09/17
Bus : scania 10.30 am from tirunelveli to
Chennai
Transaction through state bank of india internet banking dtd 26/09/17
Transaction ref. No igacbyvpt6
No ticket has been booked but the amont has been transferred to srm transports.br...
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