[Resolved]  Sun Direct — Regarding Pack Activation

I recharged my Sun Direct Set Top box for 3 months with a recharge of 477 (Including Tax) as mentioned on their website as well as Sun Direct App, after that Once I connected with Customer Care they said This recharge is Invalid, we can activate your pack for a month but we can't activate it for 3 months, then I said in that case return my Money to my account. As I recharged Online so it won't be difficult for them to return. But they denied. I said you can open Website and check at your end but they said Our Packs changed
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Apr 25, 2024
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2024
Sun Direct Customer Care's response
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
 
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