[Resolved] Sun Direct — Regarding two time payment on same smart card number
S
sathiyan_r
Mar 5, 2024
Mar 8, 2024
This thread was updated on Mar 8, 2024
Hi,
I had recharged the smart card number [protected] on 2nd March for 241.5 rupees (1 month). But that time payment is processing upto 1 day. So I decided to recharge one more time for the same smart card number. I recharged 239 rupees again by dth dealer on 7:34 am. The payment which I made on 2nd March is on processing stage today 4.30 pm. After that I received a message from that recharge was successful. I need a clarification on that how you consider this because I had paid two times for the same month for the same card number. Here I have attached the payment receipt. Please resolve this issue ASAP and return my money. Otherwise I will file a complaint in consumer court.
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Apr 8, 2024
Complaint marked as Resolved
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2024
Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.
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