| Address: Swiggy instamart ,Gurgaon |
Swiggy order #[protected]
Date of incident:30 march 2022
Incident description:
I ordered various item through Swiggy instamart web browser version with my GPS location on but the browser selected wrong address from previous deliveries, even though the address was used 2 years back.I had ordered with correct address few days ago itself.
Inside swiggy help option their is no way to talk to agent for correction of delivery address and only way to chat with agent is by selecting cancellation option for which agent is assigned .
Swiggy didn't correct my address nor did it deliver to the goods but it just cancelled order and straight away charged 100% cancellation fee of rs 725.
This issue was caused because of swiggy's flawed web browser version and no option available to contact swiggy customer support for this issue .
I even asked for simply creating new order to deliver to correct address but they denied the request and are not refunding the original amount .
The product from instamart are not perishable so there was no reason for them to simply resell those items, instead they are turning profit by charging amount for items and they will again sell those items to double the profit.
Customer should not pay for error of swiggy's software and lack of appropriate customer support. This is fraud Was this information helpful? | 
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