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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Nov 15, 2025

Complaints 5145

Resolved

652

Unresolved

4493

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints(5145)

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Address: Baguiati, Kolkata

I have ordered and paid for an 8-slice Domino’s Pizza, but I received the wrong item. Please find the attached screenshot for your reference.

I have already raised concern and sent screenshot of today's order.

Kindly look into this and arrange for a replacement at the earliest or refund....

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Address: mig 1 2912 CGHB COLONY. Industrial estate bhilai

Website: Swiggy.com

I am extremely disappointed and mentally disturbed after receiving non-vegetarian food in a dish clearly ordered as pure vegetarian Paneer Masala from Punjab Hotel, Arya Nagar, Durg, through Swiggy. Although I am a non-vegetarian, I strictly refrain from consuming meat on Amavasya due to religious and personal beliefs. This incident has caused immense emotional distress, disgust, and a sense of violation of my faith. What was meant to be...

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Website: www.swiggy.com

I had placed an order through Swiggy (Order ID: #[protected], Old Request Number:[protected] on[protected] for the following items:

Double Cheese Clucker Pepperoni Medium Pizza

Double Cheese Chicken Tikka Medium Pizza

However, the restaurant delivered normal pizzas instead of the double cheese versions:

Clucker Pepperoni Medium Pizza

Chicken Tikka Medium Pizzabr...

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Address: Bangalore

Website: Swiggy .com / Swiggy app

I have ordered on Swiggy with an Order ID : #[protected]

It has 1+1 offer applied and while checkout the cart value has changed suddenly and in that moment I have placed the order. I have placed the same order with twice the amount due to last minute sudden changes. I proceeded after confirming the order value and taxes but later it got changed at last step.

I have added lazypay which is instant payment...

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Placed order on Swiggy.
It was supposed to be delivered around 4.21pm. I am writing this around 5.20 pm.
Delivery person not responding after reaching the premises.
2 different agents have spoken over call and there is no solution.
There is no weather condition or something.

It is total harassment. This is not the first time, such an indecent by SWIGGY....

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Address: Village- Sahadara, Sector 140, Noida (uttar Pradesh)

Subject: Urgent Complaint Regarding Delivery of Expired Product via Swiggy Instamart
To: Head Office, Swiggy
Bundl Technologies Pvt. Ltd.
Bangalore, India
Dear Swiggy Team,
I am writing to formally lodge a complaint regarding a recent order placed through Swiggy Instamart, in which I received a product that was past its expiry date. This is not only unacceptable but also poses a serious health risk to consumers.br...

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Ordered Dal Makhani & Kadhai Chap (half each) from
@Swiggy, but delivery took 1 hr 15 mins Vs promised 25 mins and items were in quarter quantity only! Raised complaint but no help. Seems, to earn high commission @Swiggy don't care Cx service.
They charged 30 rs for packaging and delivered me in a polythin bag.
Customer care even didn't try to reach restaurent or might be reached and deducted amount from vendor but didn't...

+2 photos

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Address: Gurgaon

Website: www.swiggy.com/instamart

I am writing to formally lodge a complaint regarding the defective product I received and the subsequent denial of replacement or refund, despite prior assurances from customer support team. Below are the details of the issue:
# *Order Details: *
- *Product Name: * Vega EDGE-K-M Helmet
- *Order Date: * 11/07/2025
- *Order Amount: * ₹798

# *Issue Description: *
Upon receiving the product,...

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I ordered 3 cold coffees and 2 French fries from Café Prime using the Swiggy app on [insert date].
However, I received only 2 cold coffees. When I informed the delivery executive and raised the issue, they said it's not possible to deliver the remaining item.

Instead of a refund, I was given a coupon valid only for 7 days. I did not receive the product I paid for, nor was I refunded.

This...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

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I have ordered food from Thalassery Restaurant on[protected] at 8.34pm which was just 4.3 kms. Even on 10.27pm the item has not been delivered.

Almost 2 hrs... The swiggy service is becoming pathetic...

As I have made the upfront payment, If I cancel swiggy will not be paying me the refund also.

No one to file against such horrible support......

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Order Details:
Order Number: [protected]
Restaurant: Ganesh Bhavan
Delivery Executive Name: Santhoshkumar S
Order Amount: ₹300
Date of Incident:[protected]
The delivery executive, Mr. Santhoshkumar S, acted in a highly disrespectful and unprofessional manner. He raised his voice unnecessarily and used abusive language while speaking to my father, who received the order. His loud and aggressive...

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Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District, Karnataka, India, 560029.

Respected Sir/Madam,

This Is To Bring To Your Notice That The Plain Butter Loaf Cake x 01 Quantity And The Marble Loaf Cake x 01 Quantity For The {Order ID/Number :- [protected]} Has Been Delivered In Completely Rotten /Spoiled Condition By Your Swiggy Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise...

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I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive.

This...

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Dear Team,
I am writing to formally raise a concern regarding an order I placed through Swiggy on 21-May-2025, which I had to cancel shortly after placement due to an address error.
Order Details:
Restaurant Name: Mumbai Zaika
Order No.: [protected]
Order Amount: ₹1028
Order Item: Chicken Mughlai Khepsa
I realized within 2 minutes of placing the order that the delivery address selected...

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Address: lower parel ,mumbai

I am writing to express my disappointment regarding the food I received in my recent order.

The food was bitter, undercooked, and seemed stale. It did not appear fresh or safe to eat, and this has caused a very unpleasant experience for me. I always trust Swiggy for quality service, but this time I was really disappointed.

I request you to please look into this matter and take appropriate action against the restaurant....

+1 photos

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Order #[protected]
Restaurant Kumarakom Gundy
Ordered Kerala Chicken Fry
Delivered Chicken roast...

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Very Disappointed – Found sharp plastic pieces in My Food

I usually don’t leave negative reviews, but this experience was unacceptable. I ordered Dal makhani rice bowl from BOX8 - Desi meals on[protected], and to my shock, I found pieces of plastic in the food. This is not just poor quality control — it’s a serious safety hazard.

I expected a safe, enjoyable meal, and instead I was left...

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I am writing to raise a complaint regarding my recent order (Order ID: [[protected]
]) placed on may 21 2025 at 2:13 PM. The order has been marked as delivered in the app, but I have not received it.
The delivery guy has asked me to tell the OTP to get the order from the store so I did tell him the OTP and now he's not even answering calls.
I was waiting at the delivery address throughout the expected delivery...

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I am writing to lodge a complaint against Swiggy for non-delivery of food despite payment and fake delivery confirmation. The details of the order are as follows:

- Order Number: [protected]
- Order Details: Veg Cheese Grilled Sandwich
- Payment Method: Online Payment
- Date of Order: 16.05.2025
- Time of Order: 1.13 PM

Despite making the payment online, we did not receive the...

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