Swiggy — [protected]

I ordered a biryani but the biryani variety delivered was wrong. I asked for refund. The refund I asked to be put in a wallet which can be readily used. However, if I try to claim the refund, the wallet (which I came to know is swiggy money) is asking me KYC and further activation. I asked swiggy how the refund went to swiggy money when I have not activated it ?They do not have an answer. I asked refund to my source account. Now swiggy is refusing to do so.

How did refund go into an inactive swiggy money app?
Why is swiggy forcing me to access swiggy wallet ? Is this because they want to capture more data?