[Resolved] Swiggy — About the functioning of the corporation.

Rashi bhatnagar

from Dehradun, Uttarakhand

Dec 30, 2021

Address: Dehradun

Website: Swiggy

My name is rashi bhatnagar, i am currently in dehradun uttarakhand and i am highly disturbed with swiggy. Their customer service execs anytime said that they are from pan india and that they cannot help. They dont resolute for customers. Are only business centric.. Anything to their delivery exec or restraunts. 8 times out of 10 there are issues...they dont send good quality food or as written on the app and ask the customer to unwillingly adjust yo it. They just give off coupons and thats like no customer sense. Obviously i wont eat money in place of food. I. Think they are fooling consumers in smaller cities like dehradun. And i. Am sure their exec moin ul haq used PAN INDIA to scare me so that i dont complaint again and think of adjusting rather. Its a pathetic experience to order from swiggy and i think the govt should look into this or atleast there should be somewhere where the consumer can go of it has issues with a particular company.

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Feb 7, 2022

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Dec 30, 2021

Updated by Rashi bhatnagar It has happened alot of times that i dont get my proper order or the delivery exec is rude. There were times i was harassed too. Several times eveen i havee come to tears and they still dont improve their service. Pathetic. Infact their
Customer care excecs just robotically say things and dont exactly comprehend thhe customer. Its highly aggravating. Once my bp shot up i even got sick. I really want someone to do something about this. Wake up. The ceo or something because i dont think they are complying to any business ethics. I am sure with their response that they are fooling cunsumers. They actually dont reallly care if wront item is sent to you. They just offer off half amount and you even have to ask for the entire amount.. Chuck apology. And nobody always wants their money back.. Why. Would i order anything if i want my money back. Itd very stupid and annoying. I really want something to be done about it.

Verified Support

Dec 31, 2021

Swiggy Customer Care's response Hi Rashi, we're sorry for the overall scenario. We apologize for the way this issue was handled and to disappoint you several times. We're here to listen to you and help you. Please share the order ID via email, we will assist you further. Please write to us via [protected]@swiggy.in.