Swiggy — Amount debited but order not placed. Amount is not being refunded also

Arpita _Tripathi

Mar 29, 2022

Address: Indore

Placed an order on swiggy instamart on 18th March 2022. I made the payment through UPI, The amount was debited but the order was not placed. I had to pay again using my card. I was ensured that for the 1st transaction, the amt would be refunded automatically within 7 days. It's not refunded till now. No complaint email ID either for these issues. Everytime I chat, they give me generic pre written answers. Upon asking for an email ID where I can escalate this, wasn't provided with one.

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Verified Support

Mar 30, 2022

Swiggy Customer Care's response Hey there, we are sorry to make you feel this way about our services. Please write to us at [protected]@swiggy.in about the issue you have faced along with the registered email ID so that we can have this checked and addressed.

Mar 30, 2022

Updated by Arpita _Tripathi I can't see the email ID. It is showing [protected]@swiggy.in.