Swiggy — bad quality food received

Address:

Hyderabad, Telangana

I ordered for mutton biriyani from sitara restaurant through swiggy Hyderabad Ammerpet area on 2nd August 9:15pm after i received the food by 10 pm i opened the packet served to food for myself in a plate and took few spoons as i was very hungry.. Only after a minute i find the taste different when i asked my Friend to taste it he immidetly said its. Stale and bad food the mutton biriyani was smelling bad had a very foul smell. I was in a shock. I immidetly complained to swiggy customer care about the current situation and they reply that they will pass information to concern team and swiggy is only delivery partner they can't do anything, finally I lost my money, food and time also but, swiggy didn't consider Coustmer feedback, I understand it's part of business, but my concern was i am living in out side of my home and what if i get food poisoned. Is this the kind a response swiggy customer service gives me. I called them twice and the call to customer care is charged i ran out of balance but they did not bother to call me back inspite of requesting over a chat. I am highly disappointed on the service of swiggy and the kinda of cheap restaurants swiggy is associted.