Swiggy — Cancellation charge refund

Swiggy — Cancellation charge refund

S Sakshihdh from Delhi, Delhi Jan 23, 2022 Feb 2, 2022 This thread was updated on Feb 2, 2022

I placed an order on swiggy. Later when I accidentally clicked on cancel, my order got cancelled with total amount of cancellation charges. Without confirmation I’m charged cancellation fee. This is unacceptable. Please refund my amount. +1 photos Was this information helpful? No (1) Yes (0)
Swiggy customer support has been notified about the posted complaint. Verified Support Jan 24, 2022 Swiggy Customer Care's response Hi Sakshihdh, we get your concern over cancellation fee reversal and would like to assist you at the earliest. We would request you kindly email us the details like the relevant order ID at [protected]@swiggy.in, so that we can check the details and assist you further. Feb 02, 2022 Updated by Sakshihdh Not resolved till now
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Sakshihdh

from Delhi, Delhi

Jan 24, 2022

I have shared the details already via email.
ORDER #[protected]. When I emailed to support, they are not even reading my email properly and denied concession.
My issue is regarding cancellation charges. As you can see in the screenshot I attached, there was no confirmation of cancellation charges before cancelling the order and also the it was accidental cancellation. With one tap my order got cancelled and whole money is charged as cancellation fee. So please look into this and refund my amount.