[Resolved]  Swiggy — Cancellation hassles over a DUPLICATE order

Address: Pallikarnai

Website: Pallikarnai

My sister and I were using the same Swiggy account to place different orders, but one of the orders was paid twice (hence ordered twice). Long story short -- we had to speak to the customer care rep (who BTW refused to budge from her stance of 1 mins after order policy and disconnected the call when asked to speak to the supervisor). We then had to call the restaurant AND the delivery partner to ensure the second/duplicate order is not made & wasted, but they can only do what Swiggy has recorded and couldn't do much. Finally after trying and testing different options on Swiggy chat on the app, finally we were given a "one time exception" and a refund.
Just wondered if all this could have been avoided only if the customer care rep had considered the issue of duplicate order and refunded the money. And/or your app had a provision of simultaneous ordering from same app. Please take this feedback into account!!