Swiggy — Cancelled Delivery and charged full amount inspite fault of Swiggys third party Rapido Delivery

Address: Shapoorji Pallonji

Ordered food at night and swiggy's third party delivery partner didn't attempted delivery where as 10minutes before I got another delivery from swiggy
Now they cancelled my order saying that delivery man was having query related to your address and charged full amount
Where as at that late I had no food with financial loss and mental pressure

Continuing to this I have been here at this place from almost five years and orders from Swiggy get delivered without any address issue. As mentioned just 10 mins before one order was already delivered without any address query.
Now swiggy is delivering orders by third party and man was from Rapido without Swiggy dress and also less experience of delivering orders as confronted on call recording . And on call he was lying that he was misunderstood with the flat# as It was on 4th floor so he didn’t tried attempt itself. He didn’t even come inside building and searched for flat . I took photo of him he was standing with his bike itself and cancelled order although I also shouted on him he looked ignored cancelled and went off.

I don’t know how inefficiency of Swiggy delivery partners will humiliate us as a customer.
+1 photos
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Swiggy
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    5068
    Pending
    0
    Resolved
    651
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    View all Swiggy contact information