Swiggy — Charge twice for same item

Address: Na

Website: Swiggy

I purchase some items from swiggy and i paid for that and after some time they just mention in app that item is deliver which i had not recieved so i took help from swiggy bot and executive told me that you will receive the same package for that i don't need to pay. But when i recieve the order they ask me for money. I told him the whole scenario. He talked to cx. Care executive they told him and to me as well that i need to pay for this and i will get the refund of old amount in 2 hours. But i have not recd. Anything till now. Now i send mail to swiggy team but they are saying they can't refund the amount. Plz help me.
Order id no. Is -
[protected]online paid through upi )
[protected] cash or upi paid)