Swiggy — Charged 100% cancellatation even canceled the order

Address: Vizianagaram, AP-535002

Did order with below details,
Order No : #[protected]
Date of order: 30th August
Phone no : [protected]
i have been waiting in order to be delivered but it is not delivered and i didnt receive any call from delivery partner as well. But that day I opened Swiggy and checked the status for every minute until the order got cancelled. Actually until status shows like it is cancelled i don't know whether the delivered person came or not. I thought like some percentage of amount will deduct as it is not from end issue but today telling like 100% cancellation there for order when checking for refund. i did payment through Freecharge actually but payment history is not showing that and refund status not showing in swiggy as well

I am totally unhappy with the service provided through Swiggy and the refund also did not come.

Actually i was an repeated customer who is doing more orders but from now on very unhappy wont do any order or wont suggest to any one as totally very unhappy with service provided and delivery partner as well