We ordered cake on the evening of 1 May 2022 (order no. #[protected], which was provided with a detailed address. the delivery boy called and wasn't keen on delivering the item and kept saying he is not local and would not be able to deliver if its too far. We gave him verbal instructions to reach the place along with sharing of the live location to make it easier for him to navigate. He kept stalling for a while and around an hour later we get message on the Swiggy app that our order has been cancelled. On calling Swiggy customer care they said the order was cancelled because we did not respond, but that was not the case. Also later we get the message saying the address was not deliverable after deduction of the order amount, which is very misleading as if the address is not deliverable, they shouldn't have have taken the order in the first place. The swiggy customer care gave us the compensation with a 50% amount coupon valid for 30 days. Their reasoning for it is that they had to compensate the cake shop for food wastage. Also the customer care weren't helpful and suggested to email them.
My point is it is unjust for me to suffer the loss because of the incompetency of the delivery person and the cake shop to deliver the item even after giving all the necessary details. The cake was for my cousins birth day which it never made to which ruined our celebration. And as far as food wastage is concerned cake is not perishable within hours and for all I know the delivery person would have taken it back to resell. I have all the evidence to prove my point including the call log, live location sharing and emails and their replies between swiggy customer care and me,
I found their behaviour fraudulent as the compensation was given in form of a 50 %coupon, which basically compels me to deal with this incompetent and fradulent service again which I do not want and also suffer the loss without any mistake of mine. I want my full refund in form of money and not in form o[censored]seless coupons.
Let me know if any further explanation is required.
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