Swiggy — Charged me with out delivery

Website: Swiggy app

I have order food from kfc swiggy delivery boy picked from vendor kfc and not deliver to me (customer) and that swiggy delivery boy cancelled the order simply and took food with him but finally swiggy charged that amount to me with out delivery of food.

I requested customer care to check on this and take necessary action what happened to me but i can say the response from them is worse.

Hence request to resolve my problem and it should not repeat again to any one