| Address: | New Delhi, Delhi, 110048 |
Sir/ma'am,
This complaint is in respect of order no. #[protected] placed by me through swiggy, to wat-a-burger, lajpat nagar.
At the time of placement of the order, wat-a-burger promised a flat discount of 50% on all purchases above rs. 99, while at the same time it had a few bogo category items as well.
I faced two issued, which could not be resolved after i tried to chat to a customer representative online. They are:
(I) i ended up getting only 1 bogo item, instead of two. The website interface and the options on display simply did not work, and no matter how many times i tried, the second item simply did not end up in the bill. It was a complete waste of the bogo deal.
(Ii) secondly, i had added a shake to go with the bogo items. The net bill came around to rs. 408 (Excl. Taxes and other charges), but instead of getting rs. 204/- off (Which would have been 50%) i got only rs. 114.50 off. I still don't know on what basis this discount was calculated.
Unfortunately, despite my best efforts to address the issue, i was simply told that coupons expire once cart items are edited. I found that explanation unsatisfactory (Since i did not physically apply any coupon anyway).
The matter does not end there. For some strange reason, when the delivery was eventually made, i ended up with 3 burgers and the shake, even though, technically, on paper, was entitled to only 1 burger and 1 shake. The entire episode is mysterious and devoid of explanation, and i would very much appreciate a clear and logical explanation.
Warm regards,
Sayan ray,
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