Swiggy — Costing my time and energy for an undelivered food.

This is the 3rd time I'm experiencing this issue with swiggy, the order takes more than 1.5 hours to get delivered (it was supposed to get delivered within 30 mins) If I ask them for an update the delivery partners will not pick the call and the customer care will ask if I want to cancel the order after wasting my 1.5 hours with me being hungry, Please do something if possible this has been a issue for the last 2 months