[Resolved] Swiggy — Customer care executive

Sharon Natasha

May 12, 2022

Address: Bangalore

I ordered a pizza, the state of which was bad when it was delivered to me. I complained and your executive GV Chandni in Bangalore told me that she will initiate a refund. I agreed and oredered food from elsewhere. After which I see that without my consent she has cancelled the refund and re ordered the same pizza for me. By which time I had already ordered from elsewhere as I was in a hurry. None of your delivery executives helped.
Finally they gave me a refund of 100 rs. Now I have spent extra to order from elsewhere and I have so much food that will waste. I am so stressed cos of this as I have not had such a bad experience from anyone.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Jun 15, 2022

Complaint marked as Resolved

Verified Support

May 13, 2022

Swiggy Customer Care's response Hi Sharon, we hear your displeasure with respect to the hassle that you had to deal with. Please let us know the relevant order ID via email at [protected]@swiggy.in, so that the concerned team can assist you in a better way to get this corrected.