[Resolved]  Swiggy — Customer support/Response

I am from Guwahati and placed an order with a nearby restaurant - Govindam - which had the order number[protected]. My order comprised of the following -

1. Paan Nimki (200 gms) x 2 - Rs. 200
2. Moong Dal Barfi (250 gms) - Rs. 232
3. Roasted Pera x 12 pcs - Rs. 216

I was charged Rs. 25 as delivery partner fee and taxes of Rs. 11.60, and hence my total came up to Rs. 685.

Upon receiving my order, the package looked different, as I have ordered this before and it is usually a smaller package than the one I received. On asking the delivery person if they delivered the correct order, they said that it was and left.

On opening the package, I saw that they had indeed delivered a completely different package from the same restaurant and I could not even get a hold of them since they had already left. I tried to register a complaint via your app, which proved unhelpful, to say the least. Your app kept continually crashing whenever I tried to upload the required images and would just refuse to upload or even take a picture from the in-app camera - yes, I have allowed the app to take pictures.

I would just like my money to be refunded to my account without any hassles as I have no intentions of ever using your app again. And please sort out your customer support/app issues. It is not a good look when you refuse to take any responsibility while trying to blame the next in line, be it the customer, or the delivery executive.

On trying to email Swiggy at [protected]@swiggy.in, my email failed to be delivered because it said that the size of the email was too large. I have not been able to reach out to them, where I just want my money to be refunded as I have no intentions of reusing their horrible services after this. They have been the most unresponsive and unreachable support staff I have ever come across, even via email and I am worried that I have been ripped off of my money because I won't hear from them.