Swiggy — Delay in order _ order no[protected]

I had ordered at 7 43 am . my order no is[protected] . Still it is not delivered. No support from customer care. They are saying i will have to wait, there is no other option. delivery agent was assigned 1 hr back, still he was not there at pick up place. i asked for compensation for this delay, then they are saying there's nothing they can do . I had also selected option of delivery now which means it should be delivered in 20 min .