Swiggy — Delivery Executive Not Delivering Food to Home

Swiggy offers restraunt to door delivery. HOME delivery which means to home. They should come at door.
There are multiple cases where sometimes the short way to our home is closed so they have to take a bit long way(just a little extra) and they refuse to come and ask us to collect.
Home delivery does not mean halfway.. it means till home. When we refuse that we cannot come they cancel orders or get rude.