[Resolved] Swiggy — Delivery Fee Charged despite having Swiggy Super

adi56975

from Powai, Maharashtra

Nov 25, 2021

Address: 6, AVS Compound, 80 Ft Road Ejipura, Koramangala, Bengaluru, Karnataka - 560047

Hi

Swiggy has been charging me delivery fees since they upgraded my Swiggy Super Plan to Swiggy One without notifying me

Compare these 2 orders, Order #[protected] & Order #[protected], Both have almost the same item total, but one is charged with a delivery fee and one is not. They have been charging me ever since they upgraded my Swiggy Super plan.

I've raised this concern many times but still, they are just stating item-total should be above 149 but the problem is that both the orders have item-total above 149.

Please resolve this issue

Swiggy Account Number - [protected]

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Nov 29, 2021

Complaint marked as Resolved

They have compensated me and rectified their mistake

Swiggy customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2021

Swiggy Customer Care's response Hi there, we are sorry to have let you down! Thank you for sharing the details. We have highlighted the issue to the relevant team and they will be reaching out to you over an email to assist you further. Please bear with us.