[Resolved] Swiggy — Denying support for me not being able to place an order on the app
P
Pranjay Gupta
Sep 16, 2021
I purchased premium swiggy membership because they offer free deliveries on orders. But as soon as I bought the membership my regular restaurant was marked as unserviceable because I used to order a lot from there and the delivery Charges were high.
I went to customer care and waited for more than 1.5 hours because they put me on hold as they can’t help me and they will transfer the call to a senior executive. They denied help for a membership I paid for. I have all the screenshots for the chat.
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Oct 24, 2021
Complaint marked as Resolved
Swiggy customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2021
Swiggy Customer Care's response Hey Pranjay, we understand your concern and we are here to help you out. We do apologize for the unsatisfactory experience you had with our support team. Please share your registered details by writing to us at [protected]@swiggy.in and we would be happy to connect with you and assist you further.
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