Swiggy — Didn't receive refund

Website: Swiggy

I order two items from mc Donald's via swiggy. And i don't recived one item. And when i asked them to refund me they (swiggy) tell me that they can not refund because it against their policy
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Hey there, we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the issue along with the details of your concern at [protected]@swiggy.in and we will do what it takes to turn this around!

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