Swiggy — Different Unhygenic Order Received

AvijitPalS

Aug 20, 2021

Address: Bangalore

Restaurant: Rajdhani Food Express

IT'S BEEN 9 DAYS ALREADY ORDER DELIVERED TO ME, NOT RECEIVED ANY RESPONSE FROM YOUR TEAM REGARDING MY CONCERN YET

I have ordered one full Mix Schezwan Fried Rice, one full Mix Singapore Chowmein & one full Fish Hot Garlic Gravy, received completely different item two bowls of Plain Unhygenic Smelly Stale Noodles in different Zomato package(Attaching picture below). Fish Hot Garlic Gravy not even delivered.

This is the most horrible late night experience for my family ever, who had no meal due to your worst restaurant partner service. We kept calling your restaurant partner fixed line number [protected] after receiving this kind of food package from them but unfortunately number was not reachable or no one picking up the calls.

See being a very loyal Swiggy User since 2018, I spent my hard earned money to take Swiggy Super subscription as well to support Swiggy services. But after all this and spending ₹350 for this order receiving this kind of service which is completely unfair.

Will post this on Social media as well if you dont take proper action against the restaurant partner immediately and provide me the complete food replacement.

Also would like to request to collect the food items ASAP, kept the stale unhygenic noodles bowls in the cooler to show the reality to the world.

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Verified Support

Aug 20, 2021

Swiggy Customer Care's response Hi Avijit, we are truly disappointed to know that the quality of food was not up to the mark. Our apologies for any hassle you faced with our support team. This is not how we want to serve our patrons. Please let us know what went wrong by dropping an email at [protected]@swiggy.in along with the order details so that we can look into this and assist you better.

Verified Support

Aug 20, 2021

Swiggy Customer Care's response We are saddened to know that you had to go through such a disappointing experience because of the wrong item issue, please drop an email at [protected]@swiggy.in along with the order details so that we can have this checked ASAP.

Aug 22, 2021

Updated by AvijitPalS Unable to see your email address.
Reach me on [protected]@gmail.com ASAP and pickup the food order as early as possible and provide replacement immediately. Almost 10 days passed now since I have ordered it.