Swiggy — Don't get my refund

Website: Swiggy.com

Order I'd[protected]
Date - 19th July 2022
Name - jashika kumari
Amount - Rs 471
Location- Munger Bihar India

I ordered cake on 19th July from 7th heaven through swiggy amount of rs 471. Ordered was failed and Amount was deducted from my account and refund was initiated as per their status but I didn't get my refund yet I contacted them many times but they only misguided me. I also contacted my bank they said problem is from swiggy
. Swiggy also refunded amount of 12 rs on 25 July which are come immediately but this is not

Please refund my money of rs 471 ASAP