Swiggy — Expired products delivered and poor customer service

I ordered multiple products through Swiggy Instamart in Chennai, and most of them were expired except for one. When I noticed the expiry, I contacted Swiggy's customer support twice: once with Satyam and later with Tanu.

Satyam: Initially, he claimed the evidence (photos and videos clearly showing expiry dates) was unclear and requested additional proof. Despite providing clear evidence, he later contradicted himself by saying the products were not expired. His unprofessional and rude behavior caused significant frustration, wasting my time and energy.

Tanu: On chatting with her later, the issue remained unresolved. Her responses were dismissive, and I was left without a proper solution.

The handling of this matter by both representatives was unacceptable. The refusal to acknowledge clear evidence, combined with their contradictory statements and rude behavior, caused me mental distress and humiliation.

I demand compensation for the expired products, the time wasted, and the emotional distress caused. I request the Consumer Forum to take strict action against Swiggy for delivering expired items and for their poor handling of customer grievances.