Swiggy — Fake delivery, 350rs cheated by swiggy

Restaurant Krazzy for Waffle. I ordered 3 Red velvet waffles for 350 rs in total. I was tracking the delivery boy and saw he wasn't moving for more than 30 minutes. 1 hour passed but nobody came. After that it was showing delivered. Tried calling delivery boy several times but call didn't connect.
Customer service of swiggy is the worst of any Indian business. They are faking trying to connect delivery boy. Taking their time and eventually saying nothing can be done because there are no options from their end. So who will solve the problem if food is not delivered??? They are always saying to send mail. They always reply to mails like this, as per our terms and conditions your request is found ineligible.
Total cheats. Cheated me. My 350 rs is gone and I'm not ordering anything from swiggy anymore.