Swiggy — food delivery problem

Address:

: Bundl Technologies Pvt Ltd, Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bangalore – 560029, Bangalore, Karnataka, 641007

I ordered food on the swiggy app.
I used the preloaded address designated as home in the app.
Everything was ok till the delivery executive called us.
He had followed the route shown by swiggy app map and over shot a very prominent divert sign.
He called us as he could not progress.
We gave him directions and he followed partially.
By that time, swiggy had re-routed and was showing the correct route.
But the delivery executive did not follow this, he tried other routes by himself and finally got confused and went back.
Then we got a call from Swiggy telling us that the executive does not want to deliver and told us that the order would be cancelled. By this time, more than an hour had elapsed and we insisted that we wanted to speak to a higher authority. This happened over two calls which together lasted above 30 minutes.
The only request we made was to make an alternative arrangement to deliver the food. But they said that they had a different policy and refused. We too clearly told them that we would not accept cancelling the order.
Then the call was over. After that the clear fraud happened . In order to save themselves we got a series of missed calls from Swiggy. The calls were cut so quickly that we could not attend even though we tried. Then we tried to call back but the call would not connect.
Then we got a mail stating that the order was cancelled because we did not attend the executive's call.
All calls have been recorded. We informed them that the call was being recorded.
More that 90 minutes of our time wasted and food too was not delivered.