[Resolved]  Swiggy — Food got cancelled without my consent

I ordered the food at 10:59 PM. Every thing was smooth till the delivery agent suddenly stopped the vehicle and reported a bike issue. And it showed they will assign the order to another delivery agent. The delivery agent had a call to me and I told I can wait even for an hour too but I need my food to be delivered. But suddenly after the call, the order got cancelled without my consent. How do we know the delivery agent just simply reported a bike issue for the food, I am unaware of it. Even I tried to call him back but he didn't responded. I tried to contact the customer service too but they also couldn't resolve my issue. Even they could have assigned my order to another delivery agent or even have a call to me so that I can pick the order.

Now it's 12:30 and there is no option for me to order another food as all restaurants are closed now. I want to starve till the morning. Is there no value for my time and money...?
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Oct 3, 2022
Complaint marked as Resolved 
Verified Support
Aug 25, 2022
Swiggy Customer Care's response
Hello Naseef, we understand your disappointment regarding the ordeal faced followed by the lack of support from the team. Said that we have highlighted your concern to the relevant team. They will reach out to you via call on your registered number to have this issue addressed. Please bear with us!
 
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