Swiggy — Food not delivered after 2 hours

Address: Plot no 120 . 1-8-26/8/2a

I placed my order at 12.00 for my younger brother

Order number[protected]

I placed it a near by restaurant which is 500 meters from my house
Delivery person picked my order at 12.15 and he completely vanished. Not lifting any calls neither from the customer representative who called them multiple times.

Is been more than 2 hours and he is starving. Is this why Swiggy is for .
Just to take hard earned money and make us starve all night .
Is this how you hire delivery partner?
If this would have happen to your family would they be happy?
If the food was for a person not well?