Swiggy — Food not delivered-COMPLAINT-ORDER #[protected]

Address: 27/20, Motilal Mallick Lane., Baranagar. North 24 Paragana. Landmark-Baranagar Municipality

Website: Swiggy

With some really disturbing experience today, I am bound to write to you.
If you check my order, 3 masala Dosa and one free idli vada combo were ordered.
However I ordered it on 8:39 pm and received after 2 hours. In the meantime, swiggy called and said some issues happened with the delivery agent's cycle and within 10 pm he will deliver the order. However, it took around two hours and while I receiving the order I informed the delivery agent MANABENDRA SEN (wearing zomato uniform), that 2 masala dosas are missing.
He made some video and kind of escaped without taking any action.
I tried chatting with the swiggy team however, no one assisted me with the missing food or the refund .
First chat agent cut off the chat on my face and no solution was provided.