Swiggy — Food not delivered to update address

Sir/Madam

I had ordered a snack from Supreme snacks erandwane worth rs 894 /- as a small treat to my office colleagues on occasion of my birthday party ...I had added my office address in the location as I wanted the delivery at my office ...the world place was updated but despite the updating the delivery boy landed near my home location looking for the address...neither the food was delivered at my home nor at my office ...even after frequent request ...the delivery guy was just 4 min away from my office but still me refused to deliver the same ...further I ve been charged with cancelation fees which they refuse to refund.

Please let me know how ethical this transaction is ...and is this fare deal for swiggy ...to do so with their regular customers ...

Also note thus is not about refund but about being fare and ethical .

Further to this after frequent request none of the officials are ready to talk to me o phone ...if this is deliberately been done then I ve to take serious action as this is a malpractice from swiggys end