Swiggy — Food order didn't received but marked as delivered by Swiggy

I placed a food order on Swiggy app on 11/08/2022 at 11:37PM. After sometimes it was marked as delivered on swiggy app but it was neither received by me nor my family members. I raised this issue with swiggy customer services but they refused to do the resolution.

The order details are as follows as per swiggy:
Order ID - #[protected]
Order time : 11/08/2022, 11:37 PM
Delivery Time: 12/08/2022, 12:08 AM (on app, but it was not delivered to me)
Delivery Boy: Suneel Ahirwar

Restaurant : NIC Natural Ice Creams, Civil Lines

Chocochips Ice Cream 500ml x 1 : 245.76
Item Total: 245.76
Discount Applied (STEALDEAL) : 120.00
Delivery Fee (FREE with Swiggy One): FREE
Taxes: 26.96
Paid Via Bank BILL TOTAL: 153.00

Desirable Resolution: I want the concerned authorities should take suitable actions against such fraud done by swiggy. Along with that I want my money back.

Thank you.