Swiggy — food order wrongly confirmed

Address:

Indranagar, Gachibowli, Hyderabad, Andhra Pradesh, 500032

The food I ordered for was confirmed by the restaurant but was never delivered and no response came from anyone.. absolutely nothing happened, after 45 mins I contacted the customer service and they said that the restaurant isn't contacting them anymore. So the restaurant never planned to cook the meal and swiggy didn't plan to confirm it either. Finally I ended up going hungry for dinner not knowing whether the food will come or not.
Here is what I suggest:-

Pls re-confirm the order once the restaurant fails to to respond after a certain time. They and swiggy are simply making money out of the cancellation fee from the customer. Pls respond to this at the earlier.. I wonder how much money has been looted through this scam in the past years.

Order number :- #[protected]
Date of Incident:- 10/07/2019