Swiggy — Food quality was pathetic

Address: Hyderabad

Order Id- #[protected]
Ordered Egg Biryani from “Hitex Bawarchi” Hyderabad through swiggy.

The quality was pathetic They delivered only un-boiled colour rice with 2 boiled egg.

complained to the swiggy customer care but they refused to provide me the refund or reorder.

Also they said there’s no point in claiming any refund as they do not have such provisions, the most they can do is to complain the restaurant about the food quality.

I asked them to let me talk to a senior executive but he refused saying they were busy.