Swiggy — Fraud / theft - Item marked delivered but not received

Address: Swiggy instamart, Jaipur, Rajasthan

Website: Swiggy

Swiggy Instamart order #[protected]
I placed an order for 5 items (INR 676) on 30 March at 12:13 am.
After 30-35 min, the order was marked delivered with no call from delivery boy to me. I checked with security of building and no items were handed over to them as well.

I tried calling delivery agent but he didn’t picked the call even after several attempts.

I reached out to chat team where Mr Robin Handa doesn’t have courtesy or intent to solve my issue.
Service is so pathetic that he told that your item has been delivered. I asked for proof of delivery than he was like we are checking etc etc and for almost 1:30 hrs, he is not able to provide any resolution.

One instance he told that I connected with Delivery agent and he will call you but it was a lie. Than he told that Iam not able to reach out delivery boy.

Entire scenario is so frustrating that I waited for more than 2 hrs but what I received is whole bunch of false information.

I don’t believe that company like swiggy can do such a fraud with customers. It’s a theft case where money has been taken but items not delivered.
Customer service is so pathetic that they only used scripts that share with customer. No empathy on the issue reported nor a courtesy where they can call and contain a customer.

Iam not gonna leave this fraud and will take to any level to my best of abilities if I didn’t get my money back and investigation report.

Planning to escalate this on social media so that I can surface out the kind of fraud happening with customers, report to consumer forum, cyber crime and also lodge a police complaint if I didn’t get revert from company.