Swiggy — harassment from swiggy customer executives

Address:

309, Venkatesh complex, 3rd floor, 100 feet road, Indiranagar, Bangalore, Karnataka, 560038

I had placed an order on the 11th of july, 2019 (Order #[protected]). That ordered was not delivered to me. I was promised a refund on that day by the customer executive. Till now i haven't received my refund. I have complained it twice still the refund was not even initiated.

Customer executives are harassing me. My order was for rs. 200 upon which i had applied a coupon to get a discount of rs. 80 so the total value was rs. 120. Since i didnt receive the order i had to order another in which i was not able to use that coupon. Swiggy people are harassing me by not giving my refund and always argue over giving 120.

Need an urgent attention of the concerned authority.