Swiggy — Health issue on spillage of Food: sugar-free ice cream mixed with sugar ice cream

Address: Prema enclave,kottara, mangalore

Hi,

Swiggy order id[protected]

I had placed a order on swiggy on may 1 2022 for a diabetic patient and also there was a sugar icecream along eith the order but the delivery resulted in spillage of sugar icecream with the sugar-free icecream and was not in a state to be consumed by the patient and when told to the swiggy chatsupport they asked for pics and was harassed by them - twice pics was asked and then again asked me to send a e-mail with the same pics and addressing same issue which was reported in the chatsupport twice and again they dont listen to our voice staight away disconnect the call/chat and close the conversation.

Further i have received their response saying that it was not a issue as per their policy and when asked about taking back the order returning my money no action being taken.

This company has no health concerns to the society and absolutely having a unprofessional support teams and very bad behaviour towards the customers and say that they will not repeat but we have paid money not sorry would definitely demand serious actions for the lathergic behavior and harrassment caused to my family.