Swiggy — I am complaining about swiggy customer care person bad behavior

The customer care person was very rude while talking and he made me paid rupees 233 forcefully. I was never not knowing that order was placed because it was not showing on swiggy app when I talked to costomor care person to solve my problem he talked to me very rudely and made me paid rupees 233 forcefully. I am not going to order anything in future if my money will not be refunded.