[Resolved] Swiggy — I got wrong order but they claimed The order was correct

[Resolved] Swiggy — I got wrong order but they claimed The order was correct

S SharmisthaP10 Dec 15, 2021 Dec 16, 2021 This thread was updated on Dec 16, 2021

Today 15/12/2021 I ordered 2 pc hot and crispy and medium fries combo. INSTEAD I got 2 pc hot and crispy and small chicken popcorn. I shared photos too with them. but the email support claimed that ‘We’ve checked the image provided by you and we’re afraid it did not pass the checks we ran before disputing this order with the restaurant.' basically claiming that the order was correct and we are lying. MOREOVER THEY FROZE MY SWIGGY ACCOUNT WHERE I WAS UNABLE TO VIEW AND SEND EXACT ORDER DETAILS THAT I ORDERED. +4 photos Was this information helpful? No (0) Yes (0)
Jan 23, 2022 Complaint marked as Resolved Swiggy customer support has been notified about the posted complaint. Verified Support Dec 16, 2021 Swiggy Customer Care's response We regret disappointing you with our services, Sharmista. We urge you to kindly share with us your registered details over a mail to [protected]@swiggy.in so that we may look into this further and assist you better.
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