[Resolved] Swiggy — Instamart mystery bites

Seshkb

from Bengaluru, Karnataka

Feb 24, 2022

Address: Bangalore

I ordered this newly listed product today from Swiggy instamart, which just said mystery bites inside...
I expected some pleasent surprise with a box having some chocolates, eates, bites, munches...

Instead what I got was a bix with a pack instant noodle, a pack of pasta sauce, and a bottle of coffee, and one pack of crackers and a pack of puff pastry...

Under no stretch of imagination, pasta sauce can be called as bites..

The customer service was of no help, all they said it was supposed to be a mystery, that it..

I felt throughly cheated and felt like being made a fool of...

They refused to refund

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Feb 24, 2022

Complaint marked as Resolved

I have since been provided with full refund... Although after a protracted chat with the customer support, who were unwilling to resolve in the first instance... This unpleasant situation could have been well avoided if the customer service was sensitive to the genuine nature of customer issue, and also seen the background of the customer and the past dealings... Which was clearly lacking... Finally they accepted their fault and agreed to refund... The refund has since been received.