[Resolved] Swiggy — Issue in delivery of product and rude behavior of customer care

Mohd Tabrej Alam

Dec 16, 2021

Address: Agra

I have ordered at 19:45 and got my order deliver at 22:23 from one of your Restaurant partner.

And during the time when I asked the customer care to get my order delivery as soon as possible, they asked me to cancel the order.

After almost two hour you are delivering my food. This type of behavior is not accepted at all.

I request the management to look up to this matter.

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Jan 17, 2022

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Swiggy Customer Care's response Hi Tabrej, we understand the importance of timely delivery and this shouldn't have happened. Our apologies for the hassle you faced with our support team. We've highlighted this to the concerned team, they'll look into this and will update you at the earliest.